DOES YOUR INTERNAL FUNCTION ADD VALUE?

Every function has customers!  This includes Finance, Human Resources, IT, Legal, Communications, Marketing and others.  Also remember your customers can also be the teams you lead.  This exercise helps to:

  1. Define your customers

  2. Determine what you provide them

  3. Determine if you are meeting their needs

  4. Determine what you can do to provide more value

  5. Determine whether you provide more value at a lower cost than outsourcing

 

This will involve seven steps:

  1. Create a SIPOC of your function to establish and inventory of outputs

  2. Review the SIPOC with your customers and receive feedback

  3. Create a COPIS to show changes

  4. Define the value created

  5. Determine success metrics

  6. Agree to SLA’s with your customers

  7. Review performance

To complete this exercise download the worksheet below.

Critical ThinkingDerrick Strandvalue, customersComment